Privacy Policy

1. Introduction

gg369 ("we," "our," or "the Company") operates the online gaming platform accessible at https://gg369.cam (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses, registers with, or uses the gg369 Platform. This Privacy Policy explains in plain terms what information we collect, the purposes for which we use it, with whom we may share it, how long we retain it, and what rights you have regarding your personal data.

This Policy applies to all users of the Platform, including registered players located in Indonesia and any visitor who browses the Website without an account. By creating a gg369 account or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any aspect of this Policy, please discontinue use of the Platform and contact us to close your account.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly, including name, email address, phone number, national identity number, IP address, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, organization, storage, retrieval, use, disclosure, or deletion.
• "Account" means the registered user profile created when you sign up to use the gg369 Platform.
• "KYC" (Know Your Customer) means the identity verification procedures we conduct to confirm your identity before processing withdrawals or at any point we deem appropriate for security or compliance purposes.
• "Cookies" means small data files placed on your device by the Platform to enhance functionality and collect usage information.
• "Third-Party Service Providers" means companies that process data on our behalf under contractual data-processing agreements, such as payment processors, KYC verification vendors, and game-content providers.

3. Information We Collect

3.1 Information You Provide Directly

When you register for a gg369 Account or use our services, we collect information you supply voluntarily, including:

• Full legal name (as it appears on your Indonesian KTP or passport)
• Date of birth (to verify you are at least 21 years of age)
• Email address and mobile phone number
• Residential address in Indonesia
• Bank account details or e-wallet identifiers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja) used to process deposits and withdrawals
• Identity documents submitted during KYC verification (copies of KTP, SIM, or passport; proof-of-address documents such as utility bills or bank statements)
• Any information provided when contacting our customer support team

3.2 Information Collected Automatically

When you access the Platform, our servers and third-party analytics tools automatically record certain technical information, including:

• IP address and approximate geographic location derived from that address
• Device type, operating system version, browser type, and browser language settings
• Pages visited, features used, games launched, and time spent on each section of the Platform
• Referral URL (the webpage that directed you to gg369)
• Session timestamps and session durations
• Crash reports and performance diagnostics

3.3 Transaction and Gaming Data

We maintain comprehensive records of all financial and gaming activity associated with your Account, including:

• Deposit and withdrawal history (amounts, timestamps, payment method used, processing status)
• Wager history across all game categories — sports betting, live casino, slots, and lottery products
• Bonus activation, wagering-requirement progress, and bonus completion or expiry records
• Responsible gaming tool settings (deposit limits, cooling-off periods, self-exclusion status)

3.4 Cookies and Similar Tracking Technologies

gg369 uses cookies, web beacons, pixel tags, and local storage objects to deliver a personalized and secure experience. Cookies serve the following purposes on our Platform:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in securely and anti-fraud tokens that protect your Account.
• Functional Cookies: Remember your language preferences, game history, and interface settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Help us understand how users navigate the Platform so we can improve page layouts, reduce friction, and identify technical issues.

You may disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features.

4. How We Use Your Information

gg369 processes your Personal Data for the following purposes, each supported by a legitimate legal basis:

1. Account creation and management: To register your Account, verify your identity, and maintain accurate records of your profile information.
2. Service delivery: To process deposits and withdrawals through local Indonesian banks and e-wallets, settle wagers, credit winnings, and apply bonuses to your Account.
3. KYC and fraud prevention: To verify your identity, confirm that you meet our eligibility requirements (age 21+, Indonesian residency), and protect the Platform against fraud, money laundering, and unauthorized access.
4. Responsible gaming compliance: To monitor gameplay patterns and enforce any responsible gaming limits or self-exclusion settings you have activated on your Account.
5. Customer support: To respond to your inquiries, investigate complaints, and resolve disputes through our 24/7 Indonesian-speaking support team.
6. Communications: To send you transactional notifications (deposit confirmations, withdrawal processing updates, security alerts) and, where you have opted in, promotional messages about bonuses and new features. You may withdraw marketing consent at any time.
7. Platform improvement: To analyze aggregated usage data, fix technical issues, and develop new features that better serve Indonesian players.
8. Legal and regulatory compliance: To retain records required by applicable law, respond to lawful requests from authorities, and enforce our Terms and Conditions.

5. Legal Basis for Processing

We rely on the following legal bases when processing your Personal Data:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement, including payment processing and game settlement.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and Platform analytics, where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money-laundering rules, KYC requirements, and lawful government orders.
• Consent: Processing of data for marketing communications and non-essential cookies, where you have given clear affirmative consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information

gg369 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share data only in the limited circumstances described below:

6.1 Third-Party Service Providers

We engage carefully vetted service providers to help us operate the Platform. These include payment processors for Indonesian bank transfers and e-wallet transactions, KYC identity-verification vendors, game-content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft, cloud hosting and server infrastructure providers, and customer support platform vendors. Each provider is bound by a data-processing agreement that prohibits them from using your data for any purpose other than providing their contracted service to gg369.

6.2 Legal and Regulatory Authorities

We may disclose your Personal Data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required by law or where disclosure is reasonably necessary to protect the rights, property, or safety of gg369, our players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, financing, restructuring, or sale of all or substantially all of our assets, your Personal Data may be transferred to the successor entity. We will provide notice before your data becomes subject to a materially different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated, de-identified statistical data (such as total active player counts by city, average session dura tion, or most popular game categories) with partners, media, or the public. This data cannot be used to identify any individual player.

7. Data Retention

We retain your Personal Data for as long as your Account remains active and for a reasonable period thereafter to fulfil the purposes described in this Policy. Specific retention periods include:

• Account data: Retained for the duration of your Account plus 5 years following account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for 7 years from the date of each transaction in accordance with standard financial record-keeping requirements.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Customer support records: Retained for 3 years from the date of the relevant interaction.
• Marketing consent records: Retained for 3 years from the date consent was given or withdrawn, whichever is later.
• Technical log data: Retained for up to 12 months from the date of collection, after which it is automatically purged or anonymized.

When retention periods expire, Personal Data is securely deleted or irreversibly anonymized. We do not archive data indefinitely or retain it beyond the purposes stated in this Policy.

8. Data Security

gg369 implements a multi-layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that payment details, login credentials, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data fields, including bank account numbers and identity document details, are encrypted at rest using AES-256 encryption.
• Role-based access controls: Only authorized personnel with a documented business need may access Personal Data, and all access is logged and audited.
• Two-factor authentication (2FA): Available for player accounts and mandatory for all internal staff systems.
• DDoS protection and intrusion detection: Our infrastructure is monitored 24/7 by automated systems that detect and block suspicious activity in real time.
• Regular penetration testing: Independent security firms conduct scheduled and ad-hoc penetration tests of our Platform to identify and remediate vulnerabilities before they can be exploited.

While we apply industry-leading safeguards, no system can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorized access to your Account.

9. International Data Transfers

gg369 may transfer your Personal Data to servers or service providers located outside Indonesia. Wherever such transfers occur, we ensure that appropriate contractual safeguards are in place — including standard contractual clauses or equivalent mechanisms — to ensure your data receives a level of protection consistent with internationally recognized data-protection standards. By using the Platform, you acknowledge and consent to such transfers where necessary for service delivery.

10. Your Rights

As a gg369 player, you have the following rights regarding your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 calendar days.

• Right of Access: You may request a copy of all Personal Data we hold about you, along with information about how it is used and with whom it has been shared.
• Right of Rectification: If any Personal Data we hold is inaccurate or incomplete, you have the right to request correction. You can update most profile information directly in your Account settings.
• Right of Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to Restrict Processing: You may ask us to temporarily pause processing of your data while you contest its accuracy or object to its use.
• Right to Data Portability: You may request a machine-readable copy of Personal Data you have provided to us, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time by updating your communication preferences in Account settings or contacting support.

11. Children's Privacy

The gg369 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from any individual under the age of 21. If we become aware that a minor has provided us with Personal Data or has created an Account, we will immediately suspend the Account, delete all associated data, and return any deposited funds in accordance with our account closure procedures. If you believe a minor has registered on our Platform, please notify us immediately at [email protected].

12. Third-Party Links and Integrations

The Platform may display content sourced from third-party game providers or integrate with third-party payment gateways. While these providers are contractually obligated to handle data responsibly, gg369 is not responsible for the privacy practices of external platforms or services accessed through links on our Website. We encourage you to review the privacy policies of any third-party service you interact with.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify you via email to your registered address and display a prominent notice on the Platform for at least 14 days before the updated Policy takes effect. The "Last Updated" date at the top of this page always reflects the most recent revision. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gg369 handles your Personal Data, please reach out to our dedicated Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the Platform — average response time under 30 seconds
• Written requests should include your full name, registered email address, and a clear description of your request so we can verify your identity and respond efficiently.